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Refund / Return Policy

Home > Refund / Return Policy

Estetica Medspa is committed to making sure you look and feel your best. If you have a reaction, please contact our Customer Care team within 30 days of the purchase date. We’re happy to go over your concerns and chat about the best way to get the most out of your purchase.

 

If we can’t make this product work for you, we’re more than happy to arrange for a return or exchange of the item. All returns/exchanges need to be made within 30 days of purchase.

 

When you return a product, you will receive a full refund credited to your original payment method. Any original shipping fees are non-refundable. Please allow up to two weeks for the return to be processed.

 

Customers are responsible for return shipping charges, unless the return was a result of damage or error. Please return the product via UPS or US mail or another common carrier. We are not responsible for return packages that may be lost or damaged in transit; we recommend using a shipping method with tracking and insurance. Retain your shipping receipt for proof.

 

All returned merchandise must be in its original packaging. All original product packaging must be returned.

 

All returns are subject to validation and approval by Estetica Medspa.  We reserve the right limit or refuse a return. If a return is received in the following condition, Estetica Medspa will not accept it and/or a fee may apply:

 

  • Order is refused upon delivery. Refusal of an order upon delivery is not an approved return and will be refused. If it’s accepted by our warehouse, a $15 fee will apply and be deducted from your refund.
  • Order is returned with “Return to Sender” notice. Writing Return to Sender is not an acceptable way to return an order. It will not be received by our warehouse and your shipper will return it to the return shipping address. If it is accepted by our warehouse, a $15 fee will apply. This fee will be deducted from your refund.
  • Returned item is not securely packaged for transit. Items not properly secured to prevent damage in transit are subject to a $15 fee. Please use original packing materials or a sturdy box with proper packing. Padded envelopes will not be accepted as goods are often damaged and are unable to be returned to the manufacturer.
  • Returned item is damaged in transit. Return items damaged in transit will not be accepted for return or exchange. Please insure your return with the carrier.
  • Returned item arrives with postage due. If your return arrives with postage due, your order will be refused at the time of delivery. If your package is accepted, a flat $15 postage due fee will be deducted from your refund.

 

We sincerely appreciate your assistance and understanding in adhering to this return policy. Please remember that we reserve the right to refuse a refund on any return shipment. Multiple return requests are subject to our review. We may also deny multiple refunds on products purchased and returned more than once. Returns that do not meet the return policy criteria will not qualify for a refund and may be returned at the customer’s expense or destroyed upon request.

 

If you have any questions about whether you qualify for a return or would like to arrange for an exchange, please feel free to contact us or call us at 636-265-0377

 

Broken/Damaged Items

Once your order arrives, please examine it for any damage that may have occurred during shipping. If a product has been broken or damaged during shipping, we sincerely apologize! Please contact us immediately to get instructions. If you find any discrepancy in an order please do not throw away or destroy any part of the packaging, box or products or we will not be able to assist you to obtain a refund or exchange. It is very important that you retain these materials as we must have them in order to make a claim with the appropriate shipper and without them it is impossible to submit a claim. If possible, please take a picture of the box and/or any damages and retain those for any claims. Thank you.

 

Non-returnable items*

Any clearance items, discontinued items, final sales items, Gift Certificates, purchased samples, special-order items, or multiple quantity items that require a separate order are considered final sale and non-returnable. This includes special orders on discontinued items and any bulk-ordered item purchased in quantities greater than 3.

 

Canceled Orders

Orders must be canceled by 12 p.m. CST. If an order is canceled after it has begun the fulfillment process, it will be subject to a $15.00 fee for USPS shipments and a $15.00 fee for UPS shipments. Expedited orders cannot be canceled.

 

International orders cannot be canceled. Refused international orders will be assessed the full shipping costs and a $30.00 handling fee.

 

Refused/Undeliverable Packages

If your package is refused or undeliverable at the time of delivery or marked return to sender, an undeliverable package fee will be assessed. The fee is $15.00 for domestic orders and $30.00 for international orders. Please double-check your shipping address before you place an order to avoid incurring this fee.

 

We reserve the right to change and update this return policy at any time.